l89 92's Commitment to Responsible Gaming
Gaming is for fun — not for stress. l89 92 believes that betting and casino games stay enjoyable only when played in a controlled and mindful way. On this page we will show you how to keep yourself safe.
All betting and casino activities at l89 92 in Bangladesh are for persons aged 21 or older only. Accounts are not activated without age verification.
What Responsible Gaming Means
Betting and online casino games are primarily a form of entertainment. But that entertainment stays healthy only when you play within set limits — in terms of time, money, and mental well-being. l89 92 wants every player to make decisions based on an honest understanding of their own means.
Responsible gaming does not mean you cannot play. It means deciding in advance how much time and money you will spend, and sticking to those limits. Losing is a normal part of gambling; chasing losses by placing more money is a sign of a problem.
Our Terms and Conditions page has full details on account usage, including policies on age limits and account verification.
Gaming should never be treated as an alternative source of income. If you feel financial pressure building for any reason, pause, ask yourself some honest questions, and seek help if needed.
Core principles
- Set a budget before you play and stick to it
- Do not increase your bets assuming you are guaranteed to recover losses
- Do not use money set aside for monthly bills, food, or essential expenses
- Take regular breaks — avoid playing for long stretches without stopping
- Talk openly with family and friends
- Never place bets while under the influence of substances or when emotionally unsettled
Features to Keep Yourself Safe
l89 92 provides several self-control tools that you can activate or adjust at any time through live chat.
Daily / Weekly Deposit Limit
You can set a maximum cap on how much you deposit within a given period. It will not be possible to deposit beyond this limit.
Daily Session Time Limit
Set how long you stay active on your account each day. When the time is up, your session will end automatically.
Weekly Loss Limit
Decide in advance the maximum amount you are prepared to lose in one week. Once you reach the limit, no further bets can be placed for that week.
Temporary Break (Cooling-Off)
Temporarily close your account for anywhere from 24 hours to 30 days. You will not be able to log in during this period.
Long-Term Self-Exclusion
Close your account for a minimum of 6 months, up to permanently. Once permanent exclusion is activated, the account cannot be reopened.
Direct Support Request
Contact our support team via 24/7 live chat or email to activate any of the protection features.
Request a Limit
Fill in the form below to notify the support team — they will apply your limit within 24 hours.
Username
Limit type
Message details
This form acts as a support request. All information is transmitted securely.
Warning Signs of a Problem
If any of the signs below apply to you, it is time to take a fresh look at your gaming habits.
Behavioural signs
- Repeatedly increasing bets to try to recover money lost
- Hiding your gaming habits from family or friends
- Repeatedly depositing more money beyond your set budget
- Prioritising gaming over work, studies, or family responsibilities
- Deciding to stop playing but repeatedly failing to do so
Financial and emotional signs
- Struggling to cover everyday expenses while money is going into bets
- Taking on debt or borrowing money to place bets
- Feeling restless, irritable, or anxious when not playing
- Losing sleep or having trouble concentrating because of gaming
- Focused only on the idea of winning, with no realistic plan
Age 21+ — No Exceptions
To open an account and take part in any betting or casino activity at l89 92, users must be at least 21 years old. This rule is strictly enforced.
Age verification is completed during account registration. If there is any suspicion that a minor is using an account, we reserve the right to suspend that account immediately.
A note for parents: use parental control software on your computer or mobile to protect younger members of your household. Our Privacy Policy page has full details on how account data is protected.
If you suspect a minor has been using your account, let us know via live chat right away — we will act quickly.
Account Verification
Age must be confirmed with a National ID card or birth certificate. Withdrawals are not permitted until verification is complete.
Asking for Help Is Not a Weakness
If you are having difficulties, you do not have to carry them alone. You can get help through any of the channels below.
l89 92 Live Chat Support
Speak directly with our support team in Bengali or English via 24/7 live chat. Let us know about self-exclusion, limit requests, or any concern you have.
Email support
If you prefer written communication, send us an email. Our team replies in Bengali and your information is kept completely confidential.
Family and Close Ones
Talk to a family member or a trusted friend. Support from someone close to you can often be just as effective a first step as professional help.
Mental Health Counselling
Consult a registered psychologist or counsellor in Bangladesh. Gambling addiction is a recognised mental health condition and it can be treated.
Government Health Services
Various government hospitals in Bangladesh, including the National Institute of Mental Health, have mental health departments where you can seek advice.
Information and Awareness
Our FAQ page has answers to common questions about responsible gaming. Staying informed helps you recognise problems early.
Check In With Yourself
Think through these straightforward questions — honest answers will help you understand where you stand.
Did you place bets beyond your set budget in the past month?
After a loss, do you find yourself in a bad mood and getting into arguments with family?
Does it feel hard to fill your time when you are not playing?
Has money set aside for essential expenses ever been spent on betting?
Have you had to lie to family to hide how much you are playing?
Do you feel tired or low most of the time, yet feel alert only when playing?
If two or more of these questions are answered with "yes", speak with l89 92's live chat support or seek help from a professional counsellor.