l89 92 Privacy Policy

Last Updated: January 2025

This Privacy Policy ("Policy") applies to all users ("you", "your") of the l89 92 platform ("we", "our"). By using the https://l8992.cam website, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully before opening an account or using any service on l89 92.

Our Terms and Conditions set out the overall rules for using the platform in detail. The Privacy Policy works alongside those terms and focuses on specific aspects of data protection.

l89 92 believes you should have control over your personal information. We are transparent about what data is collected, why it is collected, and how long it is retained.

Data Collection

Details of what information l89 92 collects

1.1 Information Provided at Registration

When you create an account on l89 92, the following information is collected directly from you:

Full name (as on your national identity card)
Date of birth (for age verification — this platform is for users aged 21+)
Mobile number and email address
Password (stored in encrypted form)
Preferred currency and language

1.2 Identity Verification Information (KYC)

During the account verification process and to ensure the security of financial transactions, we may request additional information:

Copy of National ID (NID), passport, or driving licence
Proof of residence (utility bill or bank statement)
Mobile banking information (bKash, Nagad, Rocket, or Upay account number)

This information is stored under strict security protocols and is not used for any purpose other than identity verification.

1.3 Automatically Collected Information

When you use our platform, certain information is recorded automatically:

IP address and device type
Browser version and operating system
Login and logout times and session duration
Navigation patterns and page visit history on the platform
Gaming activity and betting history
Information obtained from cookies and similar tracking technologies

1.4 Information from Support and Communications

When you contact us through l89 92's live chat or email, a record of that conversation is kept. This includes your questions, complaints, or suggestions and details of how they were resolved. This information may be used to improve service quality and to settle disputes.

Use of Information

Why and how the collected information is used

l89 92 uses your information for the following purposes, each with a legitimate basis:

Account Management

Your information is used to create, maintain, and secure your account. It helps with new login notifications, password recovery, and detecting suspicious activity.

Processing Financial Transactions

Your mobile banking information is used to complete deposit and withdrawal transactions. Ensuring secure transactions via bKash, Nagad, Rocket, and Upay is our priority.

Fraud Prevention

Automatically collected data is analysed to detect and prevent the creation of multiple accounts, unauthorised access, or other irregularities. This helps protect the security of every user's account.

Customer Support

To resolve your issues quickly, our 24/7 support team can view your account information and activity history. This is essential for maintaining service quality.

Platform Improvement

By reviewing overall usage patterns, we add new features, fix existing problems, and make the user experience simpler and more enjoyable.

Communications and Notifications

Your contact details are used to inform you about important account notifications, transaction confirmations, and relevant offers based on your preferences.

Cookies and Tracking

How we use cookies and similar technologies

Cookies are small text files stored in your browser. l89 92 uses various types of cookies to keep the website functioning properly and to improve your experience.

3.1 Essential Cookies

The website cannot function properly without these cookies. They keep your login session active, retain shopping cart information, and manage security tokens. These cookies cannot be disabled.

3.2 Functional Cookies

These cookies are used to remember your language preference, theme setting, and other personalised settings. They make each of your visits easier.

3.3 Analytical Cookies

These cookies analyse which pages are visited most, where users spend more time, and which features are used most. The data collected is in aggregate form, not at an individual level.

3.4 Cookie Controls

Non-essential cookies can be disabled at any time through your browser settings. Please note that disabling certain cookies may limit the functionality of the platform. After a fresh browser installation or clearing cookies, your cookie preferences will need to be confirmed again.

Data Sharing

Conditions under which information is disclosed to third parties

l89 92 never sells your personal information or transfers it to third parties without authorisation. However, sharing information may be necessary in certain circumstances:

4.1 Service Provider Partners

Necessary information is shared with selected third parties for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and fraud detection services. These partners are bound by strict confidentiality agreements and may not use the data for any other purpose.

4.2 Legal Obligations

Disclosure of information may be required to comply with court orders, lawful requests from government authorities, or applicable legal requirements. In such situations, l89 92 will comply with its legal obligations and will endeavour to notify the user in advance wherever possible.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new operating entity. Users will be given appropriate notice before any such change.

4.4 Security and Protection

Relevant information may be shared with authorities to assist in investigating criminal activity against other users or our platform.

Data Security Measures

What measures we take to keep your information safe

l89 92 follows industry-standard technologies and practices to protect your personal information. The main security measures are listed below:

SSL / TLS Encryption

All data transfers between the website and server are protected by SSL encryption. The padlock (🔒) icon in your browser's address bar confirms that the connection is secure.

Password Hashing

Your password is never stored directly. It is stored using a strong hashing algorithm as a one-way transformation, from which the original password cannot be recovered.

Two-Factor Verification (OTP)

OTP verification for logins and financial transactions adds an extra layer of protection. Even if someone obtains your password, they cannot access the account without the OTP.

Access Controls

Staff access to data is strictly limited based on their responsibilities. Every access is logged and regularly audited.

Security Testing

Regular penetration testing and security assessments are conducted by third-party security specialists.

Data Backup

Secure and encrypted backup systems are in place to ensure data recovery in the event of a technical failure or unforeseen incident.

No system is entirely error-free. There is always some risk when sending or storing information over the internet. However, l89 92 is committed to ensuring the highest professional standard of protection.

Data Retention Period

How long your information is kept and how it is deleted

l89 92 retains information only for as long as necessary. The retention period depends on the type and purpose of the data:

6.1 Active Account Information

All account information, transaction history, and gaming records are retained while your account is active. Even after an account is closed, some information may be kept for a specified period to meet legal obligations.

6.2 Financial Transaction Records

Every deposit and withdrawal record is retained for an extended period. These records are essential for investigating financial irregularities, settling disputes, and complying with applicable regulations.

6.3 When an Account Is Closed

If you request account closure, we will take steps to delete your personal information within a reasonable time. However, some information may be retained for a specified period if required by legal obligations, dispute resolution, or fraud investigations.

Your Data Rights

What rights you have over your personal information

l89 92 respects your data rights. You may exercise the following rights at any time:

7.1 Right to Access

You have the right to know what information we hold about you. You can contact us via live chat or email to request a copy of the information stored about you.

7.2 Right to Correction

If any information about you is incorrect or incomplete, you can request that it be corrected. This can be done through your account settings or by contacting the support team.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. Please note that if there are legal obligations or ongoing disputes, it may not be possible to delete all information immediately.

7.4 Right to Object to Processing

You may object to marketing communications or optional analytical cookies. You can opt out of marketing notifications through your account settings or via support.

To exercise these rights or if you have any questions, please contact us. You can also read our Responsible Gaming page for information on responsible gaming, which also covers self-control and account management.

Minors and Age Restrictions

Our policy on protecting the information of children and minors

l89 92 is an adult platform. The minimum age to participate in casino and betting activities is 21. We do not knowingly collect information from anyone under the age of 21.

Age verification is in place during registration, and age is confirmed through the KYC process. If a minor's account is identified, it is closed immediately and the associated information is deleted.

If you believe a minor has opened an account on our platform, please notify our support team immediately.

Third-Party Links

Provisions relating to external services and links

The l89 92 platform is connected to various game studios (PG Soft, Pragmatic Play, Evolution, JILI, Spribe, and others) and payment service providers. These third-party services have their own privacy policies, which can be found on their respective websites.

We are not responsible for the privacy practices of third parties. However, the data protection standards of any organization that partners with us are verified, and necessary agreements are put in place.

Policy Changes

How this policy may be changed in the future

l89 92 may update this privacy policy from time to time. Revisions may be necessary due to changes in technology, the introduction of new services, or changes in regulations.

For significant changes, users will be notified by email or account notification. Check the "Last Updated" date at the top of the policy to confirm the current version.

Continuing to use the platform after changes have been made will be considered as your acceptance of the new policy. If you do not agree with the changes, you may request that your account be closed.

For more details about this policy or answers to general questions, visit our Frequently Asked Questions (FAQ) section.

Contact & Complaints

How to get in touch regarding data protection

If you have any questions, concerns, or requests to exercise your data rights regarding this privacy policy, contact the l89 92 support team directly:

Live Chat: 24/7 live chat is available on the platform
Email: [email protected]
Language Support: Service is available in both Bengali and English

We generally respond to data rights requests within a reasonable time. Complex requests may require additional time, but we will keep you informed about the process.

Visit our About Us page to learn more about l89 92.